As announced this summer, Call Center Sales Pro, a leading call center and answering service support company, acquired Redding Answering Service in July 2018. The answering of all calls continued without interruption, and the change of ownership was seamless for both clients and staff.
Redding Answering Service remains located in Redding California. There was, however, a slight tweak of the name to Redding Answering Service, a Call Center Sales Pro Company.
Janet Livingston, a long-time industry veteran of the answering service and call center industry, founded Call Center Sales Pro in 2014. Among her many accomplishments, Janet is a growth expert who has landed two companies on the prestigious Inc. 5000 list on multiple occasions, as well as once on the Inc. 500 list. She’s excited for this opportunity Redding Answering Service provides and looks forward to helping the service grow and become all it can be.
Now under the Call Center Sales Pro umbrella, Livingston plans to introduce new technology to better support the customer service efforts of the staff. With simpler, faster, and smarter technology, the Redding Answering Service employees will be able to serve clients more effectively, both now and in the future. She and her team are also in the process of updating Redding’s procedures to result in increased accuracy and enhance their overall effectiveness.
Livingston wants to build on the legacy of Redding Answering Service. By optimizing their operations, they will be able to produce better outcomes for their clients. In addition to owning and operating answering services and call centers in the United States, Call Center Sales Pro is a full-service call center consultancy that provides a wide array of services to its clients. All this expertise will benefit the operations at Redding Answering Service, which will produce enhanced service and better outcomes for clients.
With a decades-long record of offering telephone answering service to the northwest region and across the United States, Redding Answering Service is committed to providing advanced, first-rate telephone answering service to your company. Let them help you maximize your communication effectiveness—at a cost-effective price—to drive bottom-line results. Peter Lyle DeHaan is a freelance writer who covers the answering service industry.