Hiring, training, and managing staff is a huge expense for every company. That’s why an increasing trend is to outsource work whenever possible. Not only does outsourcing reduce human resource hassles and limit business employee liabilities, but it’s also a smart way to save money. One great way to save money is to outsource your telephone reception duties to a telephone answering service.
Here are some ways you can save money when you hire an answering service.
As your business expands, your phone will ring more often. That’s the good news. The bad news is having someone available to answer those calls, both during business hours and after hours. When your business was small, you were able to handle these business-hour calls with existing staff. Now you’ve grown to a point that what used to work no longer does. But instead of hiring an expensive in-house receptionist to handle this responsibility, save money when you outsource your ringing phone to your answering service.
Sometimes growing businesses expand too fast and need to make staff adjustments to better align their infrastructure with their customers’ needs. Business managers politely call this rightsizing, but the reality means that you’ll need to let some people go. Hopefully your business will never reach a point where you need to right size, but if it does, look at outsourcing telephone reception duties to an answering service to save money. The cost savings is huge, turning a several thousand dollar a month employment package for one employee into a couple hundred dollars a month invoice from your telephone answering service.
Another common growth issue is when companies need to reposition their personnel to better handle the needs of customers and appropriately adjust staffing levels in various departments. One easy area to consider is your telephone receptionist. Save money by outsourcing telephone calls to an answering service, and move your receptionist into another area, such as customer service, billing and collections, or sales and marketing. Not only does this allow you to redeploy a valued employee where they are more needed, but you can save money in the process.
Outsourcing telephone calls to an answering service is a great way to save money as your business grows, if you need to right size, or for a company-wide reorganization.
With a decades-long record of offering telephone answering service to the northwest region and across the United States, Redding Answering Service is committed to providing advanced, first-rate telephone answering service to your company. Let us help you maximize your communication effectiveness—at a cost-effective price—to drive bottom-line results. Peter Lyle DeHaan is a freelance writer who covers the answering service industry.